Your Privacy Counts

We fully comply with the World Wide Web Consortium (W3C) guidelines for consumer privacy and will only use your personal information for in-house processing.

NEW CUSTOMER & REGISTRATION

Q: I am a new customer to ACE Products. How can I begin ordering?

A: To start using our Internet ordering system right away, register directly with our Customer Service by calling (800) 697-6498, by faxing your information at (513) 697-9539 or by emailing aceproduct1@aol.com.

Q: I just signed up on the website, is my pricing correct?

A: When you first sign-in, the pricing that is shown for all the products is the discounted pricing that we offer to all of our customers.  However, based on the volume, we can set you up with custom and contract pricing for additional discounts and savings.

Q: After registering for an account, how quickly can I start ordering?

A: Once you have created a username and password, you can place an order right away. 

Q: How can I order with a credit card?

A: We currently accept MasterCard, Visa, Discover, and American Express Credit Cards. We ensure that your Credit Card information is 100% safe and secure. When ordering an item, simply click  at the bottom of the Check-out screen.

Q: How can I view your product selection?

A: All customers, with or without a login name can view current product availability and pricing by clicking the Catalog button located at the top left of the Homepage.

Q: What if I have forgotten my login or password?

A: Please call our Customer Service at (800) 697-6498 or send an email to aceproduct1@aol.com for help with login or password. 

Q: Can I change my password?

A: When registering, you will be asked to provide us with your preferred password. If, for some reason, you no longer wish to use this password, contact Customer Care by calling (800) 697-6498, by faxing your information at (513) 697-9539 or by emailing aceproduct1@aol.com.

Q: If I can order items without a username, what is the purpose of registering?

A: If you plan on using ACE Products in the future, we recommend that you register, so your information will be stored in our database, saving you the trouble of having to enter it in the future. Also, members receive special discounts and selected prices that will allow you to receive our best deals.

PRODUCT & ORDERING INFORMATION

Q: I need help finding specific Office Products.

A: Our website offers a Search capability to help you find exactly what you need. The Search function is always available at the top left of the screen.

The Search can be a product type (such as Ring Binders or Binders), or can be a product number (such SAN-30001 or SAN30001).  More often than not, the item will be found. If not, please contact Customer Care by calling (800) 697-6498, by faxing your information at (513) 697-9539 or by emailing aceproduct1@aol.com.

Q: Can I special order items?

A: Yes, we order from over 500 manufacturers. If an item is not in our catalog or website, it just means it's not listed. Please contact Customer Care by calling (800) 697-6498, by faxing your information at (513) 697-9539 or by emailing aceproduct1@aol.com.

Q: I have specific Office Product questions.

A: Please contact Customer Care by calling (800) 697-6498, by faxing your information at (513) 697-9539 or by emailing aceproduct1@aol.com.

Q: How can I get a copy of your catalog?

A: Please contact Customer Care by calling (800) 697-6498, by faxing your information at (513) 697-9539 or by emailing aceproduct1@aol.com.

SHIPPING & RETURNS

Q: What are your Terms, Conditions & Returns Policy for Catalog & Electronic Orders?

A: Your satisfaction is very important to us!  ACE Products strives to provide the best possible products and services to its customers.  We will gladly accept the return of Catalog merchandise within 30 days from the date of delivery.  This only applies to office products delivered in the continental United States within our standard geographical service range. If your order is for furniture, contact our Customer Service for furniture returns.  Large orders and merchandise returned after 30 days may be subject to a restocking fee.

Orders and Delivery
Catalog items ordered in the local market by 5:00 pm EST are scheduled for next business day delivery, which is free within our local trading areas.  Furniture and special orders are not subject to next business day delivery, and UPS deliveries may not arrive the next day.  There may be a delivery charge for same day rush deliveries.

Credit Terms
Payment is due Net 15 for bill by shipment. Open credit terms require an account application, three industry trade references, and banking information.  We require payment by credit cards for those customers who have not established open credit terms. We accept Visa, MasterCard, Discover, and American Express.

Prices, Specifications, Taxes and Policies
ACE Products reserves the right to update prices, product specifications, and policies at any time without notice.  List Price refers to manufacturer suggested retail price at time of catalog printing. Please contact Customer Service for your preferred pricing. Prices do not include sales / use tax and will be separately stated on the invoice where applicable. You must provide proper documentation, if tax-exempt.

Returns

Returns are easy; just let us know either by phone (800-697-6498), Fax (513-697-9539), or Email (aceproduct1@aol.com).  Please have your packing list ready when calling Customer Service as your customer number, order number, items to return, a reason for your return, and contact information will be required.

Customer Service will promptly issues a Return Request, which is given to your delivery driver who will pick up your return during the next scheduled delivery. Or, your return will be picked up using the original delivery method (for instance, FedEx or UPS). You will receive credit for the item(s) returned upon verification of condition received.

Special Orders and Furniture
Full credit will be issued on unassembled, in-stock furniture returns in new condition with original packaging within 30 days from the date of delivery. Returns of special orders or non-stock furniture will be made at the option of ACE Products and will be evaluated on a case-by-case basis.

Defective Products
All defective products must be returned within the first 30 days from the date of delivery. After 30 days, please contact the manufacturer directly. If needed, call Customer Service for assistance in contacting the manufacturer.

Shortages
Please inform us of any shortages as soon as possible. Shortage credits requested after 48 hours of delivery will not be honored. In some cases products listed in our catalog may be temporarily out of stock.  If this should ever happen, the items will be shipped to you immediately once received into our warehouse. 

      All backorders items will be notated on your packing list for tracking purposes.  If the item is no longer being carried, we will contact your company to either upgrade or subsitute before cancelling the order.

IMPORTANT NOTES ABOUT ALL RETURNS:

·        Unless defective, all returned products must be in re-saleable condition (original, unmarked, sealed retail package).

·        Non-defective dated goods - forms, batteries, film, toner and ink cartridges, etc. are subject to approval and require a Return Authorization for credit. Calendars cannot be returned after January 31st of the year to which they correspond.

·        For health and safety reasons, all food, beverages, first aid, and medical items cannot be returned.  Janitorial or Sanitation products can only be returned in unopened, unaltered, case quantities.

·        ACE Products assumes no liability for damages resulting from the use of any purchased products.   We will make every effort to be fair and reasonable in regard to your return.